Industrial AI practice  ·  Gulf  ·  Arabic and English Reply within one working day

01 / What we are actually for

Everyone in the building already uses AI. Month-end still waits for three people retyping what a supplier already sent you.

An industrial AI practice for the Gulf back office.

Buying AI is easy now. Knowing which work is worth automating, and getting it to change a number on a report, is the part that did not get cheaper.

One Industry AI is an industrial AI practice built on operations that began in 2016 in industrial engineering services and technical supply. We build voice agents that hold a live switchboard, retrieval that finds the answer nobody could find, forecasting that moves a stocking decision, and systems that read what an industrial operation actually runs on: supplier invoices and three-way match, contracts and variation orders, permits to work, delivery notes and material submittals, inspection reports and method statements, and twenty years of procedures nobody can search. In Arabic and English, on the same page, which is how the work actually arrives.

A reply within one working day, from the engineer who would do the work. Not a scheduling link, and not a sales development representative.

Fig. 01 - the construction Interlock
01 02 03
01
The operation, and the people doing the work
02
The system of record it all has to land in
03
Everything that has to move between the two
Two forms that only hold together woven. Neither is on top, and the plane between them is the whole job.
01

What there is to buy

Two of them are work. One is a system you keep.

Most of what follows on this page is the first of these. The other two are here because a reader deciding whether to spend an hour with us should know what the hour could lead to.

The engagement model

Four stages, each ending in a decision rather than an assumption, and each with a stated duration. You can stop after any one of them.

How the work runs
The service lines

Fourteen lines across five function groups. Each one states what it needs from you, what it has actually produced, and where the proof is thin.

See the service lines
AI Workspace

A product rather than a project: one private place your whole company works with AI, on your own infrastructure. We put it there and build the parts specific to you.

What is in it
02

The documents we work on

Named one by one, because a system that reads a permit to work is not the same system that reads an invoice.

Twenty years of procedures across SharePoint and four shared drives. Your new engineer asks three colleagues, then uses an old revision because nobody can tell her which one is current.

We are not a horizontal AI consultancy that also serves industry. The lane is the industrial back office - finance, procurement, operations, HSE and shared services. The paper that moves between them is where we start, because it is where the cost is easiest to count and hardest to argue with.

Supplier invoice Finance
Three-way match Finance
Purchase order Procurement
Material submittal Procurement
Variation order Contracts
RFI Contracts
Permit to work HSE
Method statement HSE
Inspection report Operations
Delivery note Warehouse
Procedure & standard Knowledge
HR letter Shared services
Read from, and written back to: SAPOracleMaximoPrimaveraCMMSWMSSharePoint

And what the same practice also ships

The paper is the opening, not the ceiling. The engineers here have taken systems to production well outside it, and these are measured results rather than a capability list.

Voice agents5 in production
On a petrochemicals switchboard, 64% of reception contacts handled without a person, and time to an answer down from 2.9 minutes to 31 seconds.
Retrieval over your own text34% to 89%
Questions phrased the way people actually phrase them, not in the document's own terminology. Six delivered systems, Arabic and English.
Demand and spares forecasting42% error to 19%
And the more useful finding underneath it: promotions and returns had been corrupting the demand history all along.
Quality review at full coverage2% sample to 100%
Every call reviewed instead of one in fifty, with compliance-phrase detection at 94% recall.

All 14 service lines

03

The smallest thing you can buy

Four stages. Each ends in a decision, not an assumption. You can stop after any of them.

Building is no longer the hard part - modern tooling made it cheap to build almost anything. The expensive decision is what is worth building, in what order, and whether the organisation can absorb it.

Durations are typical, not promotional. No prices on this site - an engagement is priced against a defined outcome, in writing.
Stage The question it answers Typical duration
Stage 1 · DiagnoseReadiness & Opportunity Audit Is there a real, quantifiable problem here, which two or three opportunities are worth pursuing and in what order, and is the organisation ready? 2-4 weeks
Stage 2 · SpecifyStrategy & Roadmap How exactly do we do it, what does it cost, who does it, in what order, and what has to be true for it to work? 6-10 weeks
Stage 3 · BuildImplementation Does it work in production, and do your people actually use it? 3-12 months, phased
Stage 4 · OverseeGovernance & Advisory Are the systems still performing, what new risk has appeared, and is the roadmap still pointed at the right things? Ongoing, reviewed annually

An audit is genuinely capable of concluding that no AI work is warranted, and sometimes does. That conclusion is worth the fee - it is far cheaper than discovering the same thing eighteen months into a build. No obligation to build with us.

04

One result, in full

One engagement, not an average. The same table, with the same three columns, is how every result on this site is reported.

A petrochemicals operator in the Gulf. Reception and the switchboard were the front door to the plant’s office - location questions, contact lookups, facility enquiries - and every one of them interrupted a person.

Voice agent · reception & switchboard Energy & petrochemicals · Gulf
Measure Before After
Reception and switchboard contacts handled without a person not measured 64%
Average time to a location, contact or facility answer 2.9 minutes 31 seconds
Time to reshape the existing voice platform around a Gulf petrochemicals operator not measured ~3 weeks

Built by reshaping an existing voice platform rather than starting from scratch. Client name withheld pending written permission; sector and region are stated exactly. Dialect spread - the gap between the best and worst-performing Gulf dialect - narrowed from 19 points to 5, because a system that works on average and badly on one region’s speech has failed for a whole governorate.

64%

64%

Reception and switchboard contacts handled without a person

The ring is the whole of that measure. The grey arc is the other 36%.

Figures are drawn from the practice's own delivery records for the engagement named, measured against the process that preceded it. They have not been through third-party audit, and none is presented as an average across clients.

85+ documented deliveries sit behind this practice, organised by problem shape rather than by client sector. See the proof →

05

One thing already exists

Of 79 firms surveyed at our size, two have a real product rather than advice or build-to-order work.

The AI Workspace is not a slide. We built it for ourselves, we run it, and the numbers below are our own operating benchmark rather than a client's result.

The problem it solves is consolidation, not capability. Knowledge sat in separate repositories, each with its own search behaviour, and AI tooling kept arriving as more destinations rather than fewer. Another capable assistant added to that estate would have made it marginally worse.

AI Workspace · our own environment Internal build
Measure Before After
Average knowledge-discovery time for indexed enterprise content ~12 minutes under 90 seconds
Common internal questions answered or routed to the correct source without a further repository search not measured more than 70%
Separate access points for knowledge, search, and AI tools replaced by a single workspace not measured at least 3

The hard part, said plainly: consolidating repositories means consolidating permission models that disagree with each other, and an index that ignores those differences will surface a document to someone entitled to see the repository but not the file. That is the work. Any vendor presenting it as a connector exercise has not done it.

How the workspace works

06

Audit before automate

Published estimates put enterprise AI failure at 70-95%. Usually from automating a process that was already broken.

On a bottling line we ran a defect-data audit before anyone proposed a camera. It found three failure modes accounting for roughly 90% of the cost, against twelve listed in the QA manual. We solved the three.

01 Audit

Real data, real systems, the workflow as it runs - not as documented.

02 Prioritise

A ranked map, including the explicit finding that a case is not worth doing.

03 Redesign

Fix the broken process first. Automating it as-is only makes it faster.

04 Implement

In phases, into your environment, instrumented against a baseline.

05 Measure

Against the baseline we established, and documented for your team.

07

Eight countries, one team

Plotted by coordinate. Eight dots, and no ninth we cannot stand behind.

What a client buys is the people who will do the work, and this is where those people have already done it - across government and private sector, in Arabic and in English, on both sides of the Atlantic.

1 2 3 4 5 6 7 8

Where the work was done

  1. 1United Arab Emirates
  2. 2Saudi Arabia
  3. 3Qatar
  4. 4Kuwait
  5. 5Egypt
  6. 6Syria
  7. 7United States
  8. 8Brazil

The Gulf first, then the rest. The numbers match the map. Most of these engagements are documented case by case in our library; the remainder is delivered work the same team carried out under arrangements that produced no case file. Every entry is work by people in this practice - none of it is a partner list, and none of it is an office.

08

Who this is not for

Published up front, so nobody spends a call finding out.

We would rather lose a conversation early than decline in week two.

Single-site operationswith no back office of their own.
Pure trading businesseswithout operations behind the invoices.
No system of record- no ERP, CMMS or equivalent to work from.

Start here

Tell us where you are and we’ll tell you where we’d start.

Or run the numbers yourself first. The document load calculator asks what we would ask in a discovery call - volumes, minutes, people, loaded cost - and it is ungated, with no form in front of it.

You get a reply within one working day, from the engineer who would do the work - not a sales sequence.